Work Experience
June 2024 - till date
British Telecom
Team leadership & collaboration
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Leading a team of UX designers from Infosys, TCS, Virtusa, along with internal BT designers.
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Driving collaboration across cross-functional teams to enhance the user experience of Openreach platforms.
User experience & design standards
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Working on improving the UX of legacy BT Openreach platforms by developing and implementing design standards.
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Ensuring these design standards are integrated into new Openreach interfaces for a seamless user experience.
Project metrics & evaluation
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Defining KPIs and success criteria for UX projects.
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Evaluating UX metrics to measure performance, usability, and overall impact.
Service design & Field engineer experience
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Working on service design projects to improve the field engineer experience in the UK.
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Optimizing legacy processes to enhance operational efficiency and service delivery.
2014 - 2024
Canara Bank
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CX Vision & Strategy: Defined CX vision and strategy for the digital bank.
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Continuous Enhancement: Conducted continuous assessment through competitive benchmarking and user feedback to improve CX.
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Design Language System: Established a design language system across assets, channels, and actors for consistent user experience.
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SI Collaboration: Guided the SI in developing wireframes, and prototypes, and obtaining feedback for form factors.
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User Research Leadership: Led and coached the user research process to inform, iterate, and validate product/journey design.
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Digital Product Management: Managed and maintained digital products in alignment with CX goals.
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Design Team Management: Managed the SI/vendor's design team, ensuring innovative and market-first designs with accessibility in mind.
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Performance Optimization: Consistently tracked, measured, and optimized customer experience across digital journeys to meet industry standards.
2012 - 2014
Kotak Mahindra Bank
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Developed and executed strategic initiatives, processes, and policies at Kotak Mahindra Bank, resulting in improved product development and innovation outcomes.
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Led cross-functional teams in driving product development projects, ensuring alignment with strategic objectives, and delivering innovative solutions to meet customer needs.
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Implemented best practices and quality control measures to optimize product development processes, leading to increased efficiency, cost savings, and accelerated time-to-market for new products.
2010 - 2012
ICICI Bank
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Campaign design for small and large Businesses.
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Design of credit products for MSME and Large Corporates.
Education
2022 - 2024
Srishti Manipal Institute of Art, Design and Technology | Master’s Degree in Design
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MDES in Human Centred Design
2014 - 2016
ICFAI University | Master's Degree in Management
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MBA in International Business
ICICI Manipal Academy-Post Graduation Diploma
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Banking and Finance
CDAC Noida_Post Gradutaion Diploma
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Embedded Systems and VLSI Design
2003- 2007
Uttar Pradesh Technical University
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B-Tech (Electronics and Communication)
Skills & Expertise
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UX Research, UX Design, UI Design, UX Audit
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Service Design
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Motion Design
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System Design
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Collaborative Design
- Strategy and Policy Design
- Design Management
- Speculative Design
Techno-design gadgets in my digital toolbox
I'm elevating my coding mojo and throwing HTML, CSS, and JavaScript into my engineering habits mix
Anuvrat Sharma
Hey Dragons, I'm all ears for epic chats, spontaneous meet-ups, foodie adventures, and opportunities that don't involve dodging fire-breathing challenges!
Let's Connect
Drop your digital ravens in my inbox kingdom at
Summon me via vocal vibrations at
+91 8130043493
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